Frequently Asked Questions

How much is shipping?

Shipping is free on US orders of $25 or more. Orders under $25 ship for a flat $6.99.

How long will my order take?

Orders are processed within 1–3 business days (not counting weekends and holidays). Once shipped, delivery takes 7–10 business days.

Do you ship outside the United States?

Not right now. We currently ship to US addresses only.

Can I track my order?

Yes. You'll get an email with your tracking number as soon as your order ships. You can also check anytime on our Track Order page.

Why did only part of my order arrive?

Items in the same order sometimes ship separately and arrive on different days. Each package has its own tracking number, so the rest is on its way.

Can I change or cancel my order?

Email us at hello@bagcandyclub.com as soon as possible. If your order hasn't been processed yet, we'll do our best to update or cancel it. Once it ships, we can't make changes.

Can I return an item?

Items priced $15 and over can be returned within 30 days of delivery if unused and in original packaging. Items under $15 are final sale. See our Return and Refund Policy.

My item arrived damaged or wrong. What should I do?

Email us within 7 days of delivery with your order number and a photo, and we'll make it right. This applies to every item, including final-sale pieces.

How do I pay?

You can pay with any option shown at checkout, including major credit and debit cards. Payments are processed securely through Shopify.

Will the item look exactly like the photos?

We do our best to show every piece accurately, but colors can look slightly different depending on your screen. Check the product description for sizes and materials.

How should I care for my accessories?

Keep them away from water, perfume, and harsh chemicals, and store them somewhere dry when you're not using them.